Complete List of Restaurant Workers [Roles + Responsibilities] (2023) (2023)

Do you want to open a restaurant but don't know what positions to fill? Not sure how many people you need to prepare and serve?

In fact, there are more of them than you might think!

In this article, I will tell you about the positions that can be set up in a restaurant and the role of each employee.

Also, I'll give you an example of what an org chart looks like for these positions.

This guide also explains how important each role is in the proper functioning of a good restaurant:From owner to person responsible for waste disposal.

Let's start!

What are the different locations of the restaurant?

Complete List of Restaurant Workers [Roles + Responsibilities] (2023) (1)

Different locations fulfill specific functions in the restaurant.

Each of them is very important so that everything stays organized and the restaurant works properly.

we should noticeLarger and more complex setups, dieAdditional positions require attention from the HR team.

Some positions have become less necessary for small businesses, which means certain tasks are assigned to existing employees.

In this guide, I've listed all the locations a large restaurant or hotel can have. Here is the list:

  • administrative positions
    • manager
    • administration staff
  • kitchen staff
    • managing Director
    • kitchen manager
    • sous chef
    • Station kitchen
    • chef
    • assistant chef
    • cleaning team
  • FOH staff
    • upper kellner
    • Receptionist
    • sommelier
    • bar personal
    • Kellner

This is a human requirement for a company that must continue to operate and thus has a complex org chart.

Restaurant Administrative jobs

Complete List of Restaurant Workers [Roles + Responsibilities] (2023) (2)

At the top of the system, we find the administrative staff of the restaurant.

You are of course responsible for managing all operations of the restaurant.

1. Managers and their functions

The manager is the person in charge of the the diner,manager is usually the owner.

In some cases, a manager is simply a person in charge. The owner assigns the manager to manage all aspects of the restaurant in his place.

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A person appointed as a manager must possess the following skills:

  • Running the company and all its aspects.
  • Make important decisions such as restaurant themes, operations, and other administrative decisions.
  • He is usually responsible for the company's image, marketing strategy, etc.
  • He is the one with the greatest legal responsibility.

Since it performs so many vital functions, it is recommended that the manager appointed is someone with administrative trainingGeneral knowledge of the hospitality industry.

2. Administrator/Secretary and their functions

administrator or secretary is in chargePractical economy for restaurants.

He is constantly in touch with accountants and bank accounts he has to be responsible forInstitutional Capital ManagementAnd make sure to use it correctly.

In addition, it is often responsible for hiring and firing employees, payroll, daily earnings, and anything related to the company's profits and/or losses.

This is one of the most important characters in a restaurant - and one of the people you should impress if you're looking for a job in a restaurant.

Logistician (BOH)

Complete List of Restaurant Workers [Roles + Responsibilities] (2023) (3)

After the executives are the kitchen staff, or as I like to call them-restaurant soul.

Why?Because they keep a restaurant alive even when you can't see them.

1. Chef/Chef

The chef is the third most important role in a restaurant.

The chef is part of the administrative staff, andOne of the most important roles in the kitchen.

Its functions are:

  • Create a menu that all your guests will love: from the largest dish to the smallest.
  • Instructs all kitchen staff and their various positions.
  • Make administrative decisions about food served in restaurants.
  • Ensure the efficiency of the kitchen team.
  • He is connected to all roles in the restaurant: from the head waiter to the cleaning staff.

This position is only possible for chefs with a high level of practical experience. In addition, they often receive additional training, such as a diploma in culinary arts.

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Executive chef is one of the first positions consideredEven before the restaurant opened. yesExperience can help get organized from the start.

2. Buyer/Kitchen Manager

In large restaurants, there is the role of the head chef.

In small businesses, this position is filled by either an administrator or a cook, or a combination of both.

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The Purchasing Manager is responsible for a complete inventory of all items in the kitchen - he has to ensure thisall the ingredients are there.

3. Deputy Director

The sous chef is the chef's right-hand man—In the absence of the head chef, the sous chef is the commander of the culinary brigade.

He is also responsible for strictly following the chef's instructions.

Traditionally, the position of sous chef has been filled by the executive chef. Both have to have great working chemistry and trust each other very much.

Additionally, it is common for sous chefs to be awarded positions after successfully advancing through various positions in the kitchen.

4th Stop Chef

Station cooks or departure cooks are responsible for specific areas within the kitchen.

The Ward Chef reports directly to the Head Chef and Sous Chef.

There are different starter chefs:

  • Sauce maker / Sauce maker: Supervise fish chefs and seafood chefs.
  • pastry chef: He supervises the pastry chef, pastry chef, pastry chef and ice cream chef.
  • chef: The butcher and the butcher's supervision.
  • Rotisserie Chef: He is in charge of preparing the barbecue and French fries.
  • Appetizer/Appetizer Chef: He supervises the stew/soup cook and the vegetable cook.

Each of these positions will be filled by chefs with experience in their respective fields.

5. Chef

The chef is at the helm of the kitchen - responsible for carrying out all orders, under the supervision of the station chef, sous chef or head chef.

This position is in practice one of the most importantBecause it's the chef's responsibility to prepare everything that comes out of the kitchen in a way that guests can savor.

6. Assistant Chef

Assistant chefs are responsible for a variety of essential tasks in each site's operation, and are not directly responsible for cooking or preparing dishes.

You will be responsible for prepping the work area, organizing and cleaning each prep station as directed by the station chef.

Additionally, they take care of the production area at each station, including washing and chopping vegetables, washing and prepping proteins, and more.

They also have direct contact with the cleaning staff as they ensure that each piece of equipment goes into the dishwasher area after use.

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7. Cleaning staff

Janitors are just as important as any other job – actuallyIts importance increases with the size of the facility.

This category includes dishwashers, dishwashers for cleaning chef tools, and dishwashers for cleaning kitchens in general.

In small businesses, dishwasher space is often covered. The rest of the cleaning is done by all kitchen staff at the end of each day.

FOH (Front Office) staff and their functions

Complete List of Restaurant Workers [Roles + Responsibilities] (2023) (4)

Now that you know all the features of a kitchen that are not usually visible, it's time to learn about the ones that are visible.

1. Maitre d' or Oberkellner

The position of a foreman or foreman is basically the same.

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This location is critical to the comfort of your guests.

Its functions are:

  • Seat each guest and provide a menu.
  • Place your order directly with the waiter and make sure they show up personally and treat customers in a great way.
  • Pay attention to the needs of customers.
  • Submit your account at the end of your service.
  • You are responsible for training new waiters and housekeeping staff.

This position is reserved for peopleTrained in service and customer service. You should also have excellent social skills.

In addition, you are sometimes required to possess certain skills such as: B. Speaking different languages, knowledge of oenology to perform the duties of a sommelier, etc.

2. Receptionist

Receptionists are responsible for welcoming guests and checking their reservations, as well as managing their entry and dress code.

Again, this position requires someone with extraordinary grace and manner.

3. Sommelier

Complete List of Restaurant Workers [Roles + Responsibilities] (2023) (5)

When it comes to large restaurants, there may be a sommelier role.

A sommelier is an expert in oenology - his job is to recommend the right wine for the occasion and/or dish.

In addition, the sommelier must have direct contact with the chef or sous chef to determine which wine or drink is best for which dish.

4. Bar Personal

In large, upscale restaurants, there is usually a bar where guests can wait for their companions or their table.

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There are different roles in the bar:

  • bartenderDedicated exclusively to dealing with clients and preparing cocktails to their liking or spirits menu. This person must have extensive knowledge of mixology and various beverage preparation techniques.
  • bartender assistant- Like a kitchen assistant, an assistant bartender prepares everything a bartender needs to prepare a cocktail, including prepping ingredients and cleaning the bar area.
  • coffee maker: A barista is someone who specializes in preparing coffee, other brewed drinks, milkshakes, smoothies, and more. Sometimes a bartender can also act as a barista if he has the necessary experience.

In small restaurants, these positions are sometimes filled with servers experienced in preparing drinks—although this is not the most efficient practice.

5. Waiters: types and functions of waiters

Servers are the face of the workforce and the restaurant.

Depending on the organization of the restaurant, especially in larger establishments, there are different types of waiters:

  • Kellner: You are responsible for taking orders from the kitchen and delivering the dishes when they are ready. In small restaurants, they can also clear and rearrange tables after guests have left them. Other functions include handing bills to guests, receiving complaints or congratulations, sending them to the kitchen staff, and even billing for service.
  • runner: In large restaurants, they specialize in bringing the food to the table. They work in large teams to ensure that all dishes arrive at the right temperature at the same time - this is also common among waiters.
  • Housekeeping Team:In large restaurants, they specialize in cleaning and rearranging each table after guests leave the table.

Servers are the people you interact with the most when you go to a restaurant, no matter the type of business.

As such, they are an essential part of restaurant service!

restaurant staff organization chart

Complete List of Restaurant Workers [Roles + Responsibilities] (2023) (6)

The following organizational chart for a small to mid-sized restaurant serves as a visual aid to give you an idea of ​​the hierarchy of certain positions.

It is worth noting that regardless of the org chart and hierarchy of the restaurant, each employee must have an appropriate organizationProfessional and respectful cooperation.

In many restaurants, employees treat each other like family, which has a very positive effect on improving teamwork.

This is something managers, executives and chefs should encourage!

Tip: A well-organized restaurant is a guarantee of success

Each of these positions is very important to the smooth operation of the restaurant.

If one of these fails, the restaurant as an institution risks its demise:

  • You can't run a sustainable restaurant without people who are good at capital.
  • A restaurant cannot function without someone cooking.
  • If no one is serving, no one is eating in the restaurant.
  • The rest of the workers wouldn't perform as well without someone cleaning and tidying the restaurant. Otherwise, no one would dare to enter the restaurant!

So keep this in mind every time you go to a restaurantIn order for you to eat happily, at least 10+ people need to work.

Don't forget to tip!

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common problem

What are the duties of the kitchen staff? ›

Responsibilities of kitchen staff

  • Clean and sanitize dishes, cookware and utensils.
  • Clean and sanitize food preparation workstations.
  • Aids in meal prep by chopping, chopping, slicing, and washing vegetables, meat, and other ingredients.
  • Comply with all food health and safety requirements.

Get more information ›

What are the 5 responsibilities of a server? ›

Restaurant servers take orders, answer menu and food questions, sell restaurant food and beverages, collect payments, communicate orders with kitchen staff, seat customers and assist with customer service and cleaning.

What Are the Duties of a Restaurant Server? ›

Waiter duties and responsibilities include greeting and entertaining guests, taking guests' orders, effectively communicating guest orders to the kitchen, memorizing menus and making recommendations for appetizers, desserts or beverage sales.

What are the 5 roles of a restaurant manager? ›

Check in with your guests and make sure you serve them the highest quality food. Handle customer complaints professionally. Make sure customers are satisfied with all services provided to them. Prepare daily reports and present them to senior management.

What kind of employees do you need to run a restaurant? ›

Depending on the type of restaurant you open, staffing requirements will vary. your restaurant may requireManager, Waiter, Cook, Dishwasher and Host.In newer or smaller companies, some of these roles may overlap, the server may act as a dishwasher during quiet times, and the manager may act as the host.

What is a restaurant support staff? ›

Ground crews are often deployed at gourmet and chain restaurants, as well as coffee shops and cafeterias, to provide full support to wait staff. They clear away dirty dishes, set tables, and assist waiters in serving guests. Completely free trial, no card required.

What are the departments in the restaurant? ›

department of the restaurant

  • food and drinks.
  • administrative.
  • personal.
  • Training place.
  • Marketing and Distribution.
  • other business areas.
  • telecommunications.
  • Region/Department.
What are the responsibilities of a restaurant owner? ›

restaurant captain

  • Provide friendly, high quality and professional service to all guests.
  • Responsible for processing catering orders and entertaining guests.
  • Assist other team members in preparing and setting up the restaurant. ...
  • Check that all amenities and appliances are properly stored and checked.
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More info here >

How would you describe a restaurant job on a resume? ›

Work Experience Examples in a Server Resume

  • Responsible for taking customer orders and ensuring customer satisfaction.
  • Recommend daily deals and discounts to successfully sell limited-time grocery products.
  • Customer disputes and problems due to order and payment errors have been satisfactorily resolved.

January 24, 2020

Read more >

What are the responsibilities of a sales representative? ›

Sales representatives are usually responsible for thisGreet customers, maintain floor appearance, guide customers to merchandise, and operate cash registers.They make sure their company generates more sales and provides customers with products that meet their needs.

View more >

What are the responsibilities of service personnel? ›

Service crew members are those in the restaurant industry to which both job titles are associatedProvide customer service, prepare meals, and clean restaurants and dining areas.

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What are your responsibilities as a restaurant worker? ›

Preparing restaurant tables with special attention to sanitation and order. Attending to customers upon entrance to the restaurant. Presenting menus, serving and helping customers select food/beverages.

What are the 5 roles of a restaurant supervisor? ›

Restaurant Supervisor Duties and Responsibilities
  • Interviewing candidates and training new staff.
  • Creating work schedules and rotas.
  • Ensuring food safety and compliance with regulations.
  • Checking that diners are satisfied with their meal and service.
  • Handling service issues and customer complaints.

What is the most important responsibility in a restaurant? ›

From knowing your menu to maintaining health and safety standards, here are 10 of the most important server responsibilities.
  1. Providing excellent customer service. ...
  2. Cleaning and preparing the dining area. ...
  3. Knowing your menu. ...
  4. Knowing your food. ...
  5. Taking orders. ...
  6. Upselling when appropriate. ...
  7. Taking payments.
Apr 30, 2021

What is your responsibility as restaurant attendant? ›

A food service attendant helps the customers at cafeterias and restaurants in public dining areas. In this career, you prepare and serve food and drinks by request. Other job duties include cleaning tables, taking orders, counting money, and helping dining customers select menu options.

What are the duties and responsibilities of restaurant helper? ›

Kitchen Helper Responsibilities:
  • Assist in preparing food; transport, set, and serve meals on tray service.
  • Wash dishes, utensils, and pots; clean kitchen and equipment.
  • Refill water glasses and ice buckets.
  • Clean windows and tables and chairs.
  • Clean work areas.
  • Clean floors, walls, and ceilings.
  • Wash floors.
Oct 7, 2022

What are the duties and responsibilities of a kitchen worker? ›

Kitchen Staff Responsibilities
  • Clean and sanitize dishes, cookware, and utensils.
  • Clean and sanitize food preparation work stations.
  • Assist in the food preparation process by cutting, chopping, slicing, and washing vegetables, meats, and other ingredients.
  • Follow all food health and safety requirements.

What are the duties and responsibilities of food and beverage supervisor? ›

In general, they have the following duties and responsibilities:
  • Hire, train and supervise food and beverage service staff.
  • Schedule staff hours.
  • Order dining room supplies and equipment.
  • Take reservations.
  • Greet guests and assign tables.
  • Settle customer complaints.

What are the daily duties of a restaurant supervisor? ›

What does a restaurant supervisor do?
  • scheduling restaurant staff and delegating tasks.
  • hiring, training, and managing restaurant staff,
  • ordering food, alcohol, and cleaning supplies.
  • supervising the preparation, display, and delivery of food and drinks.
  • ensuring prompt and friendly customer service.
Jan 20, 2023

What are main responsibilities? ›

Primary responsibility means an activity that is fundamental to, and required or expected in, the regular course of employment and is not merely incidental to employment.

What are the duties and responsibilities of attendant? ›

Attendants perform a variety of customer support and service tasks in a broad range of settings, including hotels, dining establishments, parking operations, outdoor facilities, and retail businesses. They assist clients, provide information, and ensure orderly and efficient operations.

What are the duties and responsibilities of service attendant? ›

A guest services attendant provides service to guests at the main door or lobby of an accommodation property. They help with luggage, offer information, and generally endeavor to make each and every person's stay a pleasant one.

What are the responsibilities of a server attendant? ›

Server Assistant responsibilities include serving plates, glasses and silverware, refilling beverages and cleaning/ resetting tables between courses. If you enjoy a fast-paced way of working and want to kickstart your career in the hospitality industry, we'd like to meet you.

What are the responsibilities of steward and kitchen helper? ›

Primarily Responsible for Operating and maintain cleaning equipment and tools. Also responsible for washing dishes, china ware, flatware, cutlery, crockery, kitchen vessels, sweeping and mopping floors, cleaning and detailing equipment's etc.

What are the basic kitchen hand duties? ›

  • clean kitchens and food preparation areas.
  • clean cooking and general utensils used in kitchens and restaurants such as cutlery or dishes.
  • wash, peel and chop vegetables or fruit.
  • transfer, weigh and check supplies and equipment.
  • prepare ingredients for cooking, and prepare salads, savouries and sandwiches.

What are the duties of a kitchen all rounder? ›

Their duties include taking orders, clearing tables, washing dishes, preparing drinks, handling cash, restocking shelves and fridges, and helping management with ad hoc tasks as required.

What is the role of a shift supervisor? ›

A Shift Supervisor is a professional who is in charge of overseeing business operations on their shift. They must be able to delegate tasks, resolve problems, and make sure that everything goes smoothly for everyone during a given work shift, including stocking inventory all day long until closing down at night.

What is the role of an assistant supervisor? ›

Assistant Supervisors liaise between Senior Supervisors and other company employees. Their duties include performing administrative tasks, documenting procedures, and hiring and training staff. They are also required to monitor staff productivity and develop initiatives toward enhanced job performance.

What is the greatest responsibility you have as a supervisor? ›

As a supervisor, you have the greatest responsibility for health and safety in your workplace. New and young workers need a supervisor's special attention and guidance, especially during their first few weeks on the job. If workers see something that's unsafe, the OHSA says they need to solve the problem.

What is a food and beverage associate job description? ›

A Food and Beverage Assistant, or Food Server is responsible for serving food and assisting with catering duties at banquets, buffets and events. Their duties include assisting with food preparation in the kitchen, keeping buffets fully stocked with fresh dishes and clearing away dirty plates and cutlery.

What are the duties of a shift leader in a restaurant? ›

The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately.

What are 5 basic responsibilities? ›

Our duties are to obey the laws, pay taxes, defend the nation, serve in court and attend school.

What are 5 examples of responsibility? ›

Some everyday examples of responsibility you could use include:
  • Being a good parent.
  • Working with other people.
  • Difficult decisions you've had to make.
  • Looking after yourself and others.
Nov 19, 2022

How do you answer roles and responsibilities? ›

How to answer "describe your current job responsibilities" in an interview
  • Remember the responsibilities listed in your resume. ...
  • Connect your responsibilities to the ones in the job posting. ...
  • Use details when explaining your larger and important projects. ...
  • Describe how you use your skills to benefit the company.
Mar 10, 2023

What are five responsibilities of a steward? ›

The steward will attend to customer needs, assist wait staff, ensure all stations are well stocked, and assist in keeping all areas clean and sanitary. You will clean and put away dishes, clean floors and food preparation areas, refill supplies, wipe tables, and take out the trash.

What are 5 qualities of a good steward? ›

5 Characteristics of a Faithful Steward
  • Confidence. “Now faith is confidence in what we hope for and assurance about what we do not see.” - ...
  • Humility. ...
  • Trust. ...
  • Forgiveness. ...
  • Obedience.
Oct 21, 2019

What do customer service associate do? ›

Interacts with customers to provide information in response to inquiries about processes, products, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff.

What is a server job description and server responsibilities? ›

A restaurant server takes orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning. Also known as a waiter or waitress.

What are the 4 service assistant roles? ›

Handling enquiries from customers in person, over the phone and online. Generating sales, processing returns and issuing receipts. Searching knowledge bases for information. Resolving complaints.

What are server roles and responsibilities for resume? ›

What do servers do?
  • Preparing the dining area by placing napkins, service plates, and cutlery on tables.
  • Adhering to sanitation standards to keep their guests safe.
  • Helping guests chose food and beverages offered by the restaurant.
  • Staying updated on the current menu and advising guests accordingly.
Mar 16, 2023

What are the duties and responsibilities of service crew? ›

The Service Crew is responsible for presenting menus to patrons. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers. He/She prepares the bill that itemizes total meal costs and sales taxes.

What are the duties and responsibilities of a cook in a restaurant? ›

What does a Cook do? A Cook plans, prepares, and cooks food items to ensure the highest quality service and experience for customers. They help keep the kitchen organized and running efficiently. They ensure proper food handling, sanitation and following food storage procedures.

What are the basic etiquette in a restaurant for staff? ›

Restaurant server training: top 10 etiquette tips
  • Smile. It's the number one rule of customer service: be as warm and inviting as possible when greeting or talking to customers. ...
  • Keep the chat light. ...
  • Wash your hair. ...
  • Get your spoons in order. ...
  • Know your menu. ...
  • To the left, to the left. ...
  • Check your hand placement. ...
  • Keep an eye out.
Mar 23, 2021

What are some examples of good restaurant etiquette? ›

Keep at least one hand free.
  • Keep at least one hand free. ...
  • You can eat and drink while sitting, but it is always better to stand and greet.
  • Make good eye contact. ...
  • Avoid approaching two people engaged in deep conversation. ...
  • Make eye contact. ...
  • Always offer your contact information and know when it is time to go.

What are cashier responsibilities in restaurant resume? ›

Operating the cash register, scanner, scale or the restaurant's computer system. Ensuring correct meal prices, accepting payments and administering receipts to customers. Resolving any pricing complaints and providing solutions or a positive customer service experience. Processing any exchanges or refunds as requested.

What is the responsibility of cashier and waitress? ›

The duties and responsibilities of a Waiter/Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

What are the duties and responsibilities of cashier in fast food? ›

Fast Food Cashier Requirements
  • Welcome customers and help determine their orders.
  • Process customer orders and record them in the restaurant database.
  • Relay customers' orders to the kitchen staff.
  • Ensure all orders are delivered to the customers in a timely manner.
  • Accept cash and return the correct change.


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